Thank you for the clarification.
Since you don’t offer returns (common and reasonable for artwork, especially original or custom pieces), here’s an updated Terms & Conditions section that reflects a strict “No Return” policy, while still sounding professional and customer-friendly.
📄 Terms & Conditions
Welcome to heenasinghal.com. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services.
1. Use of the Website
- You must be at least 18 years old or using the site under the supervision of a parent or legal guardian.
- You agree not to misuse this website or its content in any way that is unlawful or harmful to others.
- All content on this website — including images, artworks, and descriptions — is the intellectual property of Heena Singhal and may not be used without permission.
2. Product Information
- Each painting is described in detail on its product page, including dimensions, medium, framing, and whether it’s a custom or ready-made piece.
- Due to screen differences, colors may appear slightly different in person.
- All paintings are handmade, and slight variations or imperfections are natural and part of the art.
3. Orders & Payments
- Orders are confirmed only after successful payment via our secure online gateway.
- Once an order is placed, it cannot be cancelled or modified, especially for custom or made-to-order artworks.
- We reserve the right to refuse or cancel orders in cases of incorrect pricing, technical errors, or suspected fraudulent activity.
4. Shipping & Delivery
- All orders are shipped through Shiprocket, using trusted courier partners.
- Estimated delivery timelines are provided on our Shipping Policy page, and may vary depending on location and painting type.
- You will receive tracking information via email or SMS once your order is dispatched.
- We are not responsible for delivery delays caused by courier services or unforeseen circumstances.
5. No Returns or Exchanges
We do not accept returns or exchanges under any circumstances.
All artwork is carefully inspected and securely packaged before shipping. In the rare event of damage during transit, you must notify us within 48 hours of delivery, along with clear photos of the damaged item and packaging.
We will assess the situation and, if approved, may offer a repair or replacement at our discretion.
6. Intellectual Property
All content and artwork on this website are the property of Heena Singhal and are protected under copyright laws. Any unauthorized use or reproduction is strictly prohibited.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Privacy
Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
9. Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Delhi.
10. Contact
If you have any questions about these Terms & Conditions, please contact us at:
📧 info@heenasinghal.com
📞 [+91 97170 25025]