1. Order Processing Time
All paintings are carefully packaged and prepared with special care, which takes time to ensure your artwork arrives in perfect condition.
- Ready-to-ship items: Dispatched within 3–5 business days
- Made-to-order or custom paintings: Processing can take 7–14 business days, depending on size and complexity
You will receive an email/SMS notification with tracking details once your order is dispatched.
2. Shipping & Delivery
We use Shiprocket to deliver safely across India using trusted courier partners like Delhivery, Bluedart, DTDC, Xpressbees, and India Post.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 4–7 business days (after dispatch) |
| Express Shipping* | 1–3 business days (limited availability) |
Express shipping may not be available for large or fragile artworks.
Total delivery time = Processing Time + Shipping Time
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Artwork size and weight
- Delivery location (PIN code)
- Packaging requirements (for fragile items)
- Real-time courier rates via Shiprocket
We aim to provide the most reliable and cost-effective shipping option available for your order.
4. Packaging
We use professional-grade protective packaging to prevent damage during transit. This includes:
- Bubble wrap
- Hardboard casing or cardboard tubes
- Fragile labels and special handling instructions
5. Tracking Your Order
Once shipped, you’ll receive a tracking link via SMS/email. You can also track directly at:
🔗 track.shiprocket.in
6. Shipping Locations
We currently ship across India to over 29,000 PIN codes. For remote or non-serviceable areas, delivery may take slightly longer.
7. Delays & Exceptions
While we strive for timely delivery, certain factors may cause delays, including:
- Weather conditions
- Courier handling
- High-demand periods (festivals, sales)
- Custom orders requiring extra drying/finishing time
8. International Shipping
We currently do not offer international shipping. However, we’re working on expanding globally — stay tuned!
9. Need Help?
For any shipping or delivery-related queries, feel free to reach out:
📧 [info@heenasinghal.com]
📞 [+91 97170 25025]